Getting your Arami to you.

 

Domestic Shipping (within Nigeria)

You will receive an email regarding delivery once your order has been processed. If you don’t receive an email within 1 working day of placing your order please contact us (+234 (0) 816 751 7880 or customercare@aramiessentials.com).

Lagos: 1-7 working days

Lagos Express (Ikoyi, Lagos Island, Lekki, VI, Surulere, Yaba, Ikeja, Maryland, Airport, Anthony, Alausa, Bariga, Ebute Metta, Costain, Ilupeju ONLY) - Next Working (payment must be confirmed before 5pm)

All other states: 2-10 working days

 

International Shipping

Ghana: 3-10 working days

Rest of World: please visit The Vee Store

To join our international database to be notified when we start shipping to other locations, please email info@aramiessentials.com.

Heat Exposure

For deliveries outside of Lagos, it is possible for our Ivory Butter to melt in transit due to the warm weather climate of Nigeria.  The volume of Ivory Butter may reduce and the contents may melt completely and liquidise.  Please be assured that the quality of Ivory Butter will not change but as it solidifies, the texture may change & contents appear to be less.  To solidify melted Ivory Butter, place in the fridge for up to 10 minutes and then leave at room temperature.

Please order items to an address where products will not be exposed to heat for a long period time. Do not leave items under the sun, in very hot places, cars, outside or in gatehouses.

We will do our best to preserve items as they make their way to you.  For all deliveries outside of Lagos, a heat controlled environment is used by DHL.  Our shipping boxes now include insulated and heat deflecting materials to avoid melting during transit.

We do not offer refunds for items that melt during shipping.

 

Refunds & Exchanges

We do not offer refunds or exchanges for any items. All sales are final.

 

Complaints

If you are not happy with the quality of the products or the service you receive, from us please send an email to info@aramiessentials.com to enable us resolve any issues effectively.

 

You are important to us.