For deliveries outside of Lagos, it is possible for our Ivory Butter to melt in transit due to the warm weather climate of Nigeria. The volume of Ivory Butter may reduce and the contents may melt completely and liquidise. Please be assured that the quality of Ivory Butter will not change but as it solidifies, the texture may change & contents appear to be less. To solidify melted Ivory Butter, place in the fridge for up to 10 minutes and then leave at room temperature.
Please order items to an address where products will not be exposed to heat for a long period time. Do not leave items under the sun, in very hot places, cars, outside or in gatehouses.
We will do our best to preserve items as they make their way to you. For all deliveries outside of Lagos, a heat controlled environment is used by DHL. Our shipping boxes now include insulated and heat deflecting materials to avoid melting during transit.
We do not offer refunds for items that melt during shipping.